Policies
Terms of sale
The terms for ordering and paying on laurentvoss.art. Please read them before you order.
Last updated
Who we are
Laurent Voss is run by a company registered in Australia, and operated from Australia.
In these terms, “we” and “us” mean Laurent Voss. “You” means the person who places the order.
What we sell
We sell clothing under the Laurent Voss label.
Our first collection is being prepared. The store opens on this site when it is ready. Until then, no Laurent Voss clothing is for sale.
Prices
Prices are in Australian dollars (AUD), including any taxes we are required to charge.
The shipping cost, if there is one, is shown at checkout before you pay. There is nothing to pay on delivery.
Payment
You pay on Stripe’s secure hosted checkout, by card or a digital wallet where your device offers one.
Payment security
Laurent Voss never sees or stores card numbers. Stripe is certified to PCI DSS Level 1.
On your card statement
The charge shows as AUSPAYLV.
Orders and acceptance
You place an order by paying for it on Stripe’s checkout.
You pay the full amount at checkout, including any shipping cost. We dispatch Laurent Voss orders within 10 business days of payment. Until an order is dispatched, you can email us to cancel it for a full refund.
Shipping and returns
How we send orders is set out in Shipping. Faulty, damaged or wrong items, cancelling and refunds are covered in Returns & refunds. Both pages are part of these terms.
In short:
- We ship within Australia only, by tracked post or courier.
- We don’t offer change-of-mind returns or size exchanges.
- If an item is faulty, damaged or wrong, email us within 30 days of delivery, and we replace or refund it.
Paying here for another store’s order
Some online stores use Laurent Voss to take payment for orders placed with them. Their customers pay on the same Stripe checkout, and the charge shows as AUSPAYLV.
For one of those orders:
- That store supplies and delivers the goods, and answers questions about them, under its own terms.
- Laurent Voss takes the payment, and makes any refund of it, to the card or wallet you used.
- To complete the order, Laurent Voss gives that store the name, email address and delivery address you entered at checkout, and the payment’s amount and status, including any refund or dispute on it. Never your card details.
Our Shipping and Returns & refunds pages describe Laurent Voss orders. For another store’s order, that store’s terms cover the goods and their delivery. Questions about the goods go to the store you ordered from.
Your consumer rights
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in these terms limits those rights.
Liability
Nothing in these terms excludes, restricts or changes a guarantee, right or remedy that the Australian Consumer Law gives you.
Changes to these terms
If we change these terms, the new version applies to orders placed after it is published. The date at the top of this page shows when they were last updated. The same applies to Shipping and Returns & refunds.
Governing law
These terms are governed by the laws of Australia.
Contact
Email support@laurentvoss.art. We answer by email only, Monday to Friday, and we reply within 2 business days.