Contact

Writing to us

Email is the only way to reach us. There is no phone line and no contact form.

We answer Monday to Friday, and we reply within 2 business days. If you are writing about an order, include your order details so we can find it.

Delivery, returns and refunds

Most answers are in our policies:

• Shipping: where we send orders, how long they take, and what to do if a parcel is lost.
• Returns & refunds: faulty, damaged or wrong items, cancelling an order that hasn’t been dispatched, and refunds.

An order from another store, paid here

Some online stores use Laurent Voss to take payment for orders placed with them. Those payments show on your card statement as AUSPAYLV.

If you paid here for an order from another store, tell us which order it is: the store you ordered from, the date and the amount. We’ll help with the payment. Questions about the goods go to the store you ordered from.

Questions about the goods themselves are answered by the store you ordered from.