Privacy

What we collect

We collect only what payment and delivery need:

• Your name.
• Your email address.
• Your delivery address.
• The record of your order and its payment.

You enter your name, email address and delivery address on Stripe’s checkout. Your card details go to Stripe: Laurent Voss never sees or stores card numbers.

If you email us, we also keep your message and anything you attach, such as photos of a faulty item, so we can answer you.

Why we collect it

We use your information to:

• Take your payment.
• Deliver your order, or, for another store’s order, give that store what it needs to complete it.
• Contact you about your order.
• Keep the records tax law requires.

Who receives it

Stripe

Stripe is our payment processor. It receives what you enter on its checkout, and processes your payment.

The store you ordered from

Some online stores use Laurent Voss to take payment for orders placed with them. If you paid here for an order from another store, we give that store the name, email address and delivery address you entered at checkout, and the payment’s amount and status, including any refund or dispute on it, so it can complete your order. We never give it your card details.

Couriers

For our own orders, the post or courier service that delivers your parcel receives the details it needs to deliver it.

We never sell personal information.

Processing outside Australia

Stripe may process your information outside Australia.

Cookies and tracking

This site sets no tracking cookies. It uses no analytics, advertising or tracking tools.

Apart from Stripe’s checkout, which you are sent to when you pay, the site loads nothing from other companies. It never tells the next site which page you came from.

How long we keep it

We keep records for as long as tax law requires, then delete them.

Access and correction

You can ask for access to the personal information we hold about you, or ask us to correct it. Email support@laurentvoss.art.

Complaints

If you have a complaint about how we handle your information, email us.

If you are not satisfied with our answer, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

We follow the Australian Privacy Principles.

Changes to this policy

If we change this policy, we publish the new version on this page, with a new date at the top.

Contact

Laurent Voss is run by a company registered in Australia.

Email support@laurentvoss.art. We answer Monday to Friday, and we reply within 2 business days.